Please also describe the sequence, how the case came about and how often and under what conditions the issue occurs.
Serial Number
The model number information happens to be on the backcover label of the device, has 8 digits and begins with 10xxxxxx.
Where can I see the serial number? -> https://support.vestel-germany.de/hc/de/sections/360000217365
Please specify the installed software version. Where can I find the installed software version? -> https://support.vestel-germany.de/hc/en-us/sections/18071060006162-Software-Version
DD.MM.YYYY (example format: 19.07.2012)
In case you have contacted us already before and you have received from us a reference or repair number, please enter it here
I have read and accept Vestel data privacy policy http://vestel-germany.de/de/page/privacy-policy/
Attachments: For case, processing are: Log files; images and/or videos, mandatory. Optional: installation protocol