Repair Service for Consumer Electronics

* Prices are effective as of July 31, 2026.

To view spare part fees and purchase spare parts, please refer to the following links:

End Users: https://vestel.sparepartservice.shop/

Professional Repairers: https://www.euras.com/ecodesign/ & https://www.aswo.com/

Our Repair Prices - Explained Fairly and Transparently

We want you to know the cost of your repair right from the start. To support this, we offer fair and transparent pricing, including fixed-price repair options where available, depending on the country and region.

Transparency and cost control are particularly important to us. If, during the inspection, it turns out that the repair is more complex than originally anticipated or that additional replacement parts are needed, our authorized service provider will inform you in advance of the revised costs. You will receive a binding cost estimate and can then decide at your leisure whether to proceed with the repair. The repair will not be carried out until you have given your express consent.

We fulfill our legal obligations by ensuring the repairability of all product groups subject to EU Ecodesign Regulations. We provide access to professional repair services, genuine spare parts, and necessary technical information for the legally prescribed periods. You are entitled to this right for the affected product groups for the legally prescribed period of seven to ten years after the last unit of a model was placed on the market.

Which household appliances does this apply to, and for how long?

To help you use your device for as long as possible, we offer repair services for select product groups in accordance with legal requirements.

** The exact duration may vary depending on the product and model. The applicable legal requirements regarding repairability and spare parts availability apply.

Hiring a Repair Service Outside of the Warranty Period

Even after the warranty period has expired, you don’t have to go without professional support. For many home appliances, you can easily request a repair through our service hotline or using our online forms.

Once you submit your request, an authorized service provider will be assigned to handle your repair order. They will inspect the appliance, provide you with a clear estimate of the expected costs, and—of course, only after receiving your approval—carry out the repair professionally.

To request a repair outside of the warranty period, you can use the following contact options:

Consumer Electronics